Refund policy

All sales are final. Due to the limited nature of this pre-order drop, we do not accept returns, exchanges, or refunds once an order has been placed.

Please ensure that all order details, including sizing and shipping information, are correct before completing your purchase.e. 

Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at support@undergroundsbg.com so we can evaluate the issue and make it right.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The cost of the return packages will be determined by one of our assistants through email.  

You can always contact us for any return questions at support@undergroundsbg.com.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Or Please contact us by email to see if you are eligible for a size exchange. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@undergroundsbg.com.